Distance Learning
Distance Learning
01472 347408 or dlu@grimsby.ac.uk
  • Level 2 Principles of Customer Service

Level 2 Principles of Customer Service

This 12 week course is suitable for those wanting to learn more about the skills and knowledge required to work in a customer service role in a range of working environments. This course is currently being subsidised by the college so that you can enrol for the course free of charge.

The qualification covers a range of units aimed at developing the learners understanding of the principles of excellence in customer service and knowledge to support the skills of communication with customers and managing customer relations.

Courses are only free to people who have lived in England for the past 3 yrs, are aged 19 years or over and are not currently accessing any other government funded training.
Please note there is a non-completion fee of £85 if you have to be withdrawn from the course.

Course fees:

Material: £0:00 Exam: £0:00 Tuition: £0:00

Awarding Body:

NCFE Click here to view the assessment questions
What You Will Learn
Entry Requirements
Employment Information
How Assessed?
  • Unit 1 – Principles of customer service and delivery
  • Unit 2 – Understand customers
  • Unit 3 – Understand employer organisations
  • Unit 4 – Understand how to communicate with customers
  • Unit 5– Understand how to handle customer information
  • Unit 6– Understand how to resolve problems and deliver customer service to challenging customers
  • Unit 7– Understand how to develop customer relationships.
For further information about the course specification please visit the awarding body’s web site https://www.ncfe.org.uk/qualification-search/ncfe-level-2-certificate-in-principles-of-customer-service-2077.aspxr

Although there are no formal entry requirements for this course we recommend that learners have a minimum of level 1 English Literacy or equivalent qualification as without this learners may find it difficult to meet the learning outcomes. It may also be helpful for learners to have experience of working in a customer facing role.
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